FREE DELIVERY on Orders Above Rs.2499 •Cash on Delivery available •7-day hassle-free returns •New drops every Friday •FREE DELIVERY on Orders Above Rs.2499 •Cash on Delivery available •7-day hassle-free returns •New drops every Friday •FREE DELIVERY on Orders Above Rs.2499 •Cash on Delivery available •7-day hassle-free returns •New drops every Friday •FREE DELIVERY on Orders Above Rs.2499 •Cash on Delivery available •7-day hassle-free returns •New drops every Friday •

Legal

Return Policy

Overview

At Case Bazaar we want you to be happy with every order. This policy explains what you can expect if a product needs to be returned, exchanged or replaced. Please read it carefully before placing an order.

Phone cases — 7-day swap

Phone cases can be swapped within 7 days of delivery if the item is unused, in its original packaging and in the same condition you received it. We offer a swap-only policy for cases; refunds are not provided for change of mind or wrong model/colour selection.

  • The case must be unused and free from scratches, marks or damage.
  • All original packaging, tags and free accessories must be included.
  • You must provide your order number and a clear photo of the item.
  • Swapped items are sent after the original item is received and inspected.

Powerbanks — 15-day guarantee, no return / no exchange

All powerbanks carry a 15-day guarantee against manufacturing defects. If your powerbank stops working or arrives faulty within 15 days of delivery, we will replace it with the same model.

  • Powerbanks are sold on a no-return, no-exchange basis except for defects.
  • Physical damage, water damage, misuse or tampering voids the guarantee.
  • A short video showing the fault may be required before a replacement is approved.

Wrong or defective items

If you receive the wrong product or a defective item, contact us within 48 hours of delivery with:

  • Your order number.
  • Photos or videos clearly showing the issue.
  • The original packaging where possible.

We will cover return shipping for verified wrong or defective items and send a replacement as soon as the claim is approved.

How to request a swap or claim

Reach out to us on Instagram @case_bazaar._ or email casebazaarpk@gmail.com with your order details. We aim to respond within 1-2 business days.

Do not send items back without confirmation; unauthorised returns may not be accepted or processed.

Delivery and Cash on Delivery

We ship nationwide across Pakistan. Free delivery is available on orders over Rs. 2,499. Cash on Delivery is available for most locations; the courier will collect the payment when your order is delivered.

Policy changes

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. Continuing to shop with us after changes are posted means you accept the revised policy.

Contact us

Questions about returns, swaps or guarantees? Email casebazaarpk@gmail.com or message us on Instagram @case_bazaar._.

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